After Sales

Assistance

Engineering assistance

Zona Industriale 46 - 66050 San Salvo (Ch) - Italia
Tel: (+39) 0873 343250  
Fax: (+39) 0873 341463 
engineering@argirogroup.com

Hotline Expert Assistance

Type: Step 7 Siemens Teleassistance Software
Each type of machine

Customer requirement: Internet connection near the electrical panel

Hotline Service

Information: Tel. (+39) 0873 343250 
Software problems: Tel. (+39) 0875 724001 
Technical Assistance - hour: Monday/Friday 8.00 a.m - 7.00 p.m.

Extension of Hotline Service

Technical Assistance
After office hours until 10.00 p.m.

Saturday: 8.00 a.m. 6.00 p.m.

Data Transfer

Argirò Group FTP

Argiro’s FTP server: ftp://2.117.249.116

Spare parts

Usually we ship the machine with a set of recommended spare parts. These parts are agreed with the customer.

Preventive Maintenance Program

Includes two services scheduled every two months This service is performed by our technicians care of the customer.

Emergency Repairs

Our technicians are able to reach the factory in 48 hours following a major shutdown of the machine.